Customer Service Standards
At Moree Plains Shire Council we are committed to the timely, efficient and consistent delivery of quality services which support the Moree Plains Shire Council Community Strategic Plan.
We will ensure that customer contact is fair, friendly, informative and efficient, and subscribe to continuous improvement to meet the changing needs of our community.
Required Service |
Our Standard |
| Answer your call | Within 5 rings |
| Return your call | Within 2 working days |
| Reply to general correspondence | Within 10 working days |
| If Council cannot provide the service you require we will refer you to the appropriate service | 100% of the time |
| Road service/ assessment requests | Within 7 working days |
| Water service/ assessment requests | Within 14 working days |
| Waste service/assessment request | Within 7 working days |
| Footpath service/assessment request | Within 14 working days |
| Kerb and gutter assessment/service requests | Within 14 working days |
| Development Application approval | Within 21 working days |
| Planning certificates | Within 7 working days |
| Rates certificates | Within 7 working days |
Complaints
“Complaints” are different from a “Request for Service”.
A “Request for Service” includes an appeal for assistance to inspect, remove, replace, repair or reinstate Council facilities or amenities which may be damaged or missing as a result of a number of circumstances.
A “Complaint” is an expression of dissatisfaction about the standard of service given by or the behaviour of an employee or councillor. A complaint may relate to a specific incident or issue involving Council, or to matters of a more philosophical or general nature regarding Council’s processes and/or procedures.
However, should you believe that you have a complaint, please bring your complaint to us directly so that we can resolve the issue, and improve our service for the future. P: (02) 6757 3222 E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Our Commitment
At Moree Plains Shire Council we are committed to the timely, efficient and consistent delivery of quality services which support the Moree Plains Shire Council Community Strategic Plan.
We will ensure that customer contact is fair, friendly, informative and efficient, and subscribe to continuous improvement to meet the changing needs of our community.
Who are our Customers?
Our customers are all persons or organisations that have any form of dealings with Council. This includes residents, ratepayers, shopkeepers, business operators, Council staff, contractors and elected members.
What do we ask from you?
In order to provide the best possible service to all our customers, we ask that you
- Provide accurate and complete details when contacting Council.
- Treat Council staff with courtesy and respect.
- Contact Council to make an appointment when there is a complex enquiry or need to see a specific officer.
- Give reasonable opportunities to respond to any request or complaint.
- Respect the privacy, safety and need of other members of the community.